Refund policy

Due to the handmade nature of House of Bridget jewelry, no two pieces are the same and they may feature small inconsistencies or imperfections that are consistent with handmade goods. We strongly encourage customers to carefully review product photos prior to purchase. Questions are welcomed and encouraged!

Refunds
We want you to love your purchase! We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Items sent back to us without first requesting a return will not be accepted. 

Please contact us with your return or exchange request to receive instructions on next steps.

Exceptions / non-returnable items
We do not accept returns for pieces lost or damaged by the customer, including in the event of accidents. Jewelry is delicate in nature and requires gentle care. Unfortunately, we cannot accept returns on sale items. Exceptions for return requests received outside of the 7-day window will not be permitted.

Exchanges
We do not accept exchanges at this time. If you do not wish to keep your House of Bridget order, please initiate a return. Once your return is approved, make a separate purchase for the new item. 

Next Steps
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.